Questions about our rental policies

how do I submit a rental request for the items I am interested in?

As you browse our rental inventory, you can add items to your rental request using the rental request button. Once you have finished adding items, you will be able to “checkout” from your cart. No payment is needed at this time. Once the checkout is complete and you receive the ORDER CONFIRMED message, your rental request has been submitted.

how do I know when my rental order is confirmed?

Once your rental request has been submitted, we will review it and contact you shortly about the availability of the items and the dates you requested. If all of the items in your rental request are available, you will receive a contract and an invoice via email. Your rental order is confirmed once the contract has been signed and the invoice has been paid.

when is payment for my rental order due?

The total amount for the rentals plus a security deposit of 30% of the total will be required to reserved your items.

how long is the rental period?

Your rental fee includes a 4 day rental period. This is to give you plenty of time to pick up and return the items. The 4 day rental period includes the day of pick up and the day of return.

what is the security deposit?

The security deposit for most orders is 40% of the total and this deposit is refundable as long as these conditions have been met: items are returned on the day and time listed on the contract, items are returned in the same condition as when they were picked up (clean and well packaged) and items are returned undamaged. If any of those conditions are not met, the security deposit will not be refunded and additional fees will be incurred.

Our security deposit for our brass candlesticks, triangle arch and cross arch is higher than the usual 40%, as these items are difficult to replace,

what if I need delivery?

We do deliver for an additional cost. Contact us and we can give you a delivery quote.

what if I don’t see what I need in the rental inventory?

Please let us know if there is something you are looking for that you don’t see on our website. We are always adding to our inventory and we may have already have what you’re looking for but haven’t yet added it online. If not, we might consider purchasing what you are looking for to grow our inventory.

what if I need to cancel my rental reservation?

You can cancel your reservation at any time, but this will result in forfeiting 30% of the total cost of the items (the security deposit). If your order is cancelled less than 7 days before the pick up date, cancelling your reservation will result in forfeiting the total amount paid.

what if I need to adjust numbers as my event gets closer?

We suggest you reserve the highest number of items you think you will need and up to 30 days before the pick up date you can decrease the numbers as much as necessary for a refund as long as the refund does not exceed 50% of the total amount of the rentals (not including the security deposit). 

what happens if an item is damaged or lost?

If an item is damaged or lost, you will be charged the retail value of the item so that it can be replaced. Please keep in mind that the replacement cost of vintage items can be high and some of them are non-replaceable. The replacement fee will reflect these challenges.